Privacy Policy

Effective 6 November 2026

This policy explains what personal data Synapse collects, why, and what you can do about it. Synapse is operated by an individual based in Bangladesh, who is responsible for your data. Contact: synapse.support24@gmail.com.

What we collect

• Account: your email address and password. Passwords are stored only as a secure hash by our authentication provider; we cannot see them.
• Your setup: your job filters, alert settings, quiet hours, time zone and theme.
• Your feed: which jobs matched your filters, and which you read, saved or hid.
• Alert devices: when you turn on push alerts, the push address your browser gives us and the device's browser name, so we can deliver alerts to it.
• Telegram: if you connect Telegram, your Telegram chat ID.
• Billing: if you buy Pro, our payment provider Paddle tells us your customer and subscription IDs, plan status and renewal date. We never receive your card details.
• Technical data: basic logs such as error messages and request times, kept to keep the service running and secure.

How we use it

Only to run Synapse: to show your feed, send your alerts, manage your plan and billing, answer support requests, and keep the service secure. We do not sell your data, use it for advertising, or share it with anyone except the providers below.

Who we share it with

• Supabase: our database and sign-in provider, which stores the data above.
• Netlify: hosts the Synapse website and app.
• Paddle: our reseller and Merchant of Record, which processes payments and handles tax. Paddle collects the billing details it needs under its own privacy policy.
• Push services run by Apple, Google, Mozilla or Microsoft: these deliver push alerts to your device and receive the alert text.
• Telegram: only if you connect it. Telegram receives the job title, budget, a short excerpt and the link.

These providers may process data outside Bangladesh, with safeguards required by their terms.

Cookies and storage on your device

We use essential cookies to keep you signed in and to remember your theme. Your browser also stores small preferences such as the alert sound setting. We do not use advertising or tracking cookies.

How long we keep it

We keep your data while your account is open. When you ask us to delete your account, we delete your data within 30 days, except billing records that Paddle or the law requires to be kept.

Your choices and rights

You can change your filters and settings at any time, turn off push or disconnect Telegram in Settings, and ask us for a copy of your data, to correct it, or to delete your account, by emailing synapse.support24@gmail.com. We will reply within 30 days.

Security

Data is sent over encrypted connections, and access in the database is limited so each account can only reach its own data. No system is perfectly secure, but we work to protect your information.

Children

Synapse is not meant for anyone under 18, and we do not knowingly collect data from children.

Changes

If we change this policy in a significant way, we will tell you by email or in the app before the change takes effect.