Refund Policy

Effective 6 November 2026

30-day money-back guarantee

If you are not happy with Synapse Pro, you can get a full refund of any payment within 30 days of that payment, for any reason. No questions asked.

How to ask for a refund

Use either of these:

• Email synapse.support24@gmail.com from the address on your account, or
• Reply to your receipt email from Paddle, or request it at paddle.net.

Our payments are handled by Paddle, our reseller and Merchant of Record, so refunds are paid by Paddle to your original payment method. They usually arrive within 5 to 10 business days, depending on your bank.

Cancelling

You can cancel Pro at any time in Settings, under Manage subscription. Cancelling stops future payments, and Pro stays active until the end of the period you have paid for. If you also want your latest payment back, ask within 30 days of it as described above.

Free plan

The Free plan costs nothing, so there is nothing to refund.